7dbet Privacy Policy

7dbet operates as an online betting and casino platform serving players based in Bangladesh and other permitted markets. The platform offers cricket betting, live casino, slots, crash games, and related services. In order to deliver these services securely, verify player identities, process financial transactions, and comply with applicable legal obligations, 7dbet necessarily processes certain categories of personal data about registered players and platform visitors.

This Policy applies to all data processing activities carried out by 7dbet in connection with the platform, including data collected during account registration, account verification (KYC), deposits, withdrawals, gameplay sessions, customer support interactions, and marketing communications. We do not sell personal data to third parties for advertising or marketing purposes. We handle all personal data with appropriate technical and organisational security measures.

7dbet collects personal data in the following categories, depending on your interaction with the platform:

• Identity data — full name, date of birth, and national identification details submitted during registration and KYC verification.
• Contact data — Bangladesh mobile number (required for registration), and optionally an email address used for account communications and promotional messages.
• Financial data — payment account identifiers (bKash wallet number, Nagad wallet number, Rocket number, bank account details), transaction amounts, dates, and references for all deposits and withdrawals processed through your account.
• Technical data — IP address, device type, operating system, browser type, mobile network operator (e.g. Grameenphone, Robi, Banglalink, Teletalk), session timestamps, and gameplay logs collected automatically when you access the platform.
• Support data — the content of your communications with 7dbet support via email or in-platform live chat, including account queries, complaint submissions, and responsible gaming requests.

We collect only the minimum data necessary for each processing purpose. Where data is collected voluntarily (for example, an email address), you may choose not to provide it, though this may limit certain platform features such as receiving promotional offers or password reset communications.

7dbet processes personal data for the following purposes:

• Account provision and management — creating and maintaining your registered account, verifying your identity and age (21+), managing your wallet balance, and delivering the core betting and gaming services.
• Payment processing — facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank partners, including verifying that payment accounts are registered in your name.
• Fraud prevention and security — detecting and preventing fraudulent account activity, multiple-account abuse, bonus abuse, money laundering, and other forms of prohibited conduct described in our Terms and Conditions.
• Legal and compliance obligations — complying with applicable law, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, age verification requirements, and any lawful requests from regulatory or law enforcement authorities.
• Customer support — responding to account queries, resolving complaints, processing responsible gaming requests (deposit limits, self-exclusion, cooling-off periods), and communicating with you about your account.
• Marketing communications — where you have opted in, sending you information about promotions, bonuses, seasonal offers (e.g. Eid, Pohela Boishakh, IPL, BPL), and platform updates. You may opt out of marketing communications at any time by contacting [email protected].

7dbet does not use personal data for automated profiling or decision-making that produces legal or similarly significant effects on players, other than standard fraud-detection and responsible gaming monitoring systems that are a necessary part of operating a safe and compliant betting platform.

7dbet processes personal data on the following legal bases:

• Contractual necessity — processing required to provide the services you have requested by registering an account, including identity verification, payment processing, and account management.
• Legal obligation — processing required to comply with applicable laws, including AML regulations, KYC requirements, age verification obligations, and lawful authority requests.
• Legitimate interests — processing carried out for fraud prevention, platform security, responsible gaming monitoring, and improvement of our services, where these interests do not override your fundamental rights and freedoms.
• Consent — processing of optional data such as email address for marketing communications, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

Your personal data may be shared with the following categories of recipients:

• Payment service providers — bKash, Nagad, Rocket, Upay, and supported bank partners, to the extent required to process your deposit and withdrawal transactions. These providers process your financial data under their own privacy policies and applicable financial regulations.
• Game providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and other integrated studios receive session identifiers and wallet balance information to the minimum extent necessary to operate game rounds and resolve technical disputes.
• Identity verification providers — third-party KYC and age verification service providers may process your identity documents and biometric data to the extent required to complete the verification process. All such providers are contractually required to handle data securely and to use it only for verification purposes.
• Law enforcement and regulatory authorities — where required by applicable law or by a lawful order, 7dbet will disclose personal data to relevant authorities. We will endeavour to notify you of such a disclosure where permitted by law, except where notification would compromise an investigation or is prohibited.

All payment transactions processed through 7dbet — including bKash, Nagad, Rocket, and bank transfers — are handled via encrypted connections. 7dbet does not store full payment credentials (such as full mobile wallet PINs or complete bank account passwords) on its servers. Payment identifiers (wallet numbers, account numbers) are stored in encrypted form and are used only to match your payment accounts for deposit and withdrawal verification purposes.

Financial transaction records (deposits, withdrawals, amounts, dates, payment method references) are retained for a minimum of five years following the closure of your account or the date of the last transaction, whichever is later. This retention period is required by anti-money laundering regulations and financial record-keeping obligations applicable to online payment platforms serving Bangladesh.

7dbet uses cookies and similar technologies on the platform to provide core functionality, improve your experience, and maintain security. The following categories of cookies are used:

• Essential cookies — strictly necessary for the platform to function, including session authentication, security token management, and fraud-detection signals. These cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your preferences such as language settings, last-visited game category, and responsible gaming limit configurations, so that these settings persist across sessions.
• Analytics cookies — aggregated and anonymised usage data collected to help us understand how players navigate the platform, which features are used most, and where technical errors occur. This data does not identify individual players.

Most modern mobile browsers allow you to control cookie settings through your browser preferences. Please note that disabling essential cookies will prevent you from logging into your 7dbet account. Analytics and functional cookies may be disabled without affecting your ability to use the core platform.

7dbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: active account data is retained for the lifetime of your account plus five years after account closure; KYC and identity verification records are retained for five years after account closure; financial transaction records are retained for five years after the date of the last transaction or account closure, whichever is later; support and communication records are retained for two years after the date of the communication.

After the applicable retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identified or identifiable individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes.

Specific security measures in place include:

• End-to-end SSL encryption for all data transmitted between your device and our servers, including during login, deposit, withdrawal, and gameplay sessions.
• Encrypted storage of sensitive data fields including payment account identifiers, KYC documents, and account credentials. Passwords are stored using one-way cryptographic hashing and are never stored or transmitted in plain text.
• Access controls limiting platform data access to authorised 7dbet personnel who require access for legitimate operational purposes, with role-based access permissions and audit logging.
• Regular security reviews and monitoring for suspicious access patterns, including automated detection of unusual login activity, multiple failed authentication attempts, and IP-based anomaly detection.

Subject to applicable law, you have the following rights in respect of your personal data held by 7dbet. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a description of your request. We will respond within 30 days of receiving a valid request.

• Right of access — you may request a copy of the personal data we hold about you, including the categories of data, the purposes for which it is processed, and the recipients with whom it has been shared.
• Right of rectification — you may request that we correct any inaccurate or incomplete personal data we hold about you. For data such as your registered name and date of birth, rectification requests must be supported by appropriate documentation.
• Right of erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right does not apply where retention is required by law, such as financial transaction records subject to AML retention obligations.
• Right to restrict processing — you may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed, or where you contest the accuracy of data we hold.
• Right to data portability — where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object — you may object to processing of your personal data carried out on the basis of legitimate interests, including direct marketing. Where you object to direct marketing, we will cease processing your data for that purpose immediately.

Please note that some rights are subject to limitations under applicable law. For example, we cannot delete financial transaction records that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain the reason and what partial action we are able to take.

If we become aware that personal data has been collected from a person under the age of 21 — whether because an underage user misrepresented their age during registration, or for any other reason — we will take immediate steps to delete that data and close the relevant account. If you are a parent or guardian and believe that a person under your care has registered on the 7dbet platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

The 7dbet platform may contain references to third-party services such as game providers and payment partners. These third parties operate under their own privacy policies and terms of service, which are independent of this Policy. 7dbet is not responsible for the privacy practices or content of any third-party service. When you interact with a third-party service accessed via the 7dbet platform — such as an embedded live casino game environment served by a provider such as Evolution Gaming or Ezugi — that provider may independently collect certain technical data about your session in accordance with their own privacy policy.

7dbet's primary servers and operational infrastructure are configured to serve the Bangladesh market. In certain cases, personal data may be processed by or transferred to third-party service providers (such as game providers, KYC verification services, or cloud infrastructure partners) whose servers may be located outside Bangladesh. Where such transfers occur, 7dbet takes reasonable steps to ensure that appropriate data protection safeguards are in place, including contractual obligations requiring the recipient to process the data securely and only for the purposes specified by 7dbet.

7dbet reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to what data is collected, how it is used, or with whom it is shared — we will notify registered players via the contact details on their account at least 7 days before the changes take effect, where operationally practicable.

The current version of this Policy is always available at /privacy-policy. Your continued use of the 7dbet platform following publication of a revised Policy constitutes your acceptance of the revised Policy. If you do not accept a revision to this Policy, you must cease using the platform and may request account closure by contacting [email protected].